Is this black owned company?
Absolutely! We are 100% black owned and operated.
We have achieved our continued growth with strong relationships with our vendors and look forward to partnering with many smaller black owned businesses to feature their products and provide more exposure. Please refer to our
Story for more details about black ownership. If you have any concerns that may contradict our company's vision, please contact us directly at
info@melanininc.com
How long is delivery?
At the moment we offer Expedited 2-5 Day and Standard USPS Ground (5-8 days) Shipping to the United States, UK, and Canada using reliable couriers like USPS, DHL, FedEx, or UPS depending on the best rates we receive from them. Here is a table displaying processing and handling times:
You can track anytime
HERE. You will be sent an email with a tracking number to track your package once your order has shipped.
Where do you ship from?
We ship all items from the United States
What is Melanin INC VIP? How do I become one?
Melanin INC VIP is our way of giving incentives to our most loyal customers. To become a VIP Member, simply spend $250 with us and you will immediately receive an email with information regarding your VIP status. To learn more about Melanin INC VIP and it's rewards
click here.
Is your site secure?Your ecommerce transactions occur within Shopify, and your payment processing is handled by Shopify Payments for credit cards, or PayPal, both using industry-standard SSL encryption. Shopify Payments does not allow us to view your full credit card information so there is no possible way for your information to leak from our store. For more on PayPal security,
click here. If you have questions about secure commerce, please contact us at info@melanininc.com
What forms of payment do you accept?
We accept major credit cards (Visa, MasterCard, American Express & Discover) along with paypal. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.
Do my items ship separately?
If your items consist of different products, there is a likely chance that your items may be shipped separately. This is because we outsource our products to be manufactured throughout our warehouses in the US and vendors we partner with. We only charge once for shipping and the remaining shipping charges are on us!
My card was charged twice. What's going on?
When your financial institution is exchanging information with shopify payments, your card may TEMPORARILY be charged twice while information is still processing. 99% of the time the institutions will correct this mistake and only on payment will be posted so don’t worry.
Is my personal information kept private?
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the courier delivering your package, need to contact you with a question about your order.
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card or Paypal account for any items we cannot ship. We will also contact you to let you know that we have modified your order.
Can I return or exchange an item I've purchased?Items in their original condition may be returned within 30 days of purchase for a full refund or an exchange excepts for swimsuits for hygienic reasons. We do not have a restocking fee, but in the event of an exchange please note you may be responsible for additional shipping fees or the difference in cost of merchandise. Please note that the shipping fee is not refundable for returns, unless the item is defective or broken. We cannot accept clothing that has been worn repeatedly or washed for returns or exchanges. For more about returns, please refer to our return page
here
I have another question…
Please contact us through our contact page or directly at info@melanininc.com
